DaChispa

From the point of view of customer service, this has been an unbelievable trip to Cyprus. Here is why:
-the taxi turned up early and made record time to the airport
-the waiter at the airport saw that I had a baked potato with a large black area and whisked it away to replace the whole meal – without me saying a word of complaint!
-the taxi at Paphos was ready and waiting with a printed sign with my name and destination on
-I booked an excursion – due to leave at 7:30am, they phoned later to tell me that it would leave 15 minutes later. It makes a difference at that time of the morning.
-I tried to book a massage – there were no slots available, but the hairdresser offered me a head and neck massage (very effective) + blow dry for 2/3 of the price. PLUS really good advice on events in the surrounding area
-and finally .. I am speechless .. they have upgraded me from bed and breakfast to half board. It came as a bit of a shock when I tried to pay for my meal!

It really makes a difference when things work – I used to laugh when people talked about ‘delighting’ the customer, it sounded so cliched, but I am a delighted customer and can testify to how great it makes me feel.